Open issues

Palvelun SERVICEDESKIN kautta tulleet työpyyntöjen EPIC linkki.
DT-2466
As a user I want to see 2017 city bike stations in the journey planner
DT-1982
Flaky search bug on iOS Safari
DT-1825
Firefox users on windows? cannot progress past splash screen
DT-1786
Kasarmikatu 11-13 (Kirurginen sairaala) can't be found
DT-1147
OTP returned an error when requesting a plan
DT-985
Cannnot move from summary to itinerary
DT-955
Incorrect ticket information when the itinerary has 2 legs with the same block id
DT-3143
Digitransit Architecture Renewal
DT-3098
Add Vantaa citybike updater into OTP
DT-3063
OTP cancels all trips with a SKIPPED stop in GTFS-RT feed
DT-3051
List of disruptions shows all service alerts, even those which are not valid at the moment
DT-3045
Failover page for digitransit
DT-2801
Picking a destination spot on the map wipes customized settings
DT-1976
Mesos on Azure fails catastrophically
DT-1936
[Joensuu] Filter out routes of mode "gondola"
DT-1909
Black terminals in matka.fi
DT-1877
Permission for location is asked too often
DT-1849
Keep vehicle position for 5 minutes if stale
DT-1840
As a user I want to know if i need to call the agency to arrange a pickup for some part of my trip
DT-1820
User tracking for HSL some campaign
DT-1817
Change OA data download URL from openaddresses to s3.amazonaws
DT-1788
Update text of disruption modal if no disruptions
DT-1787
Favourites tab is badly broken if at least one itinerary to a favourite does not use any transit
DT-1400
Routing
DT-1364
Map implementation is incomplete in Safari and should possibly be polyfilled
DT-1295
Itinerary search puts too much waiting in transfers
DT-1257
Feedback form should appear later for the first time
DT-1197
[TIMEBOX] UI pinned to homescreen on iOS seems to lose state when put to background
DT-1172
Map scrolls to "from" maptip
DT-1091
Reduce graphql queries on front-panel tabs
DT-578
Add correct deployer labels to kubernetes config files.
DT-3155
A "ghost" trip in Turku journey planner
DT-3154
Add apis to API management
DT-3153
"Lähelläsi" content is moving around in Firefox
DT-3152
Add tracking events for misc and general events
DT-3151
Add tracking events for route view events
DT-3150
Add tracking events for routing settings events
DT-3149
Add tracking events for stop view events
DT-3148
Add tracking events for itinerary events
DT-3147
OTP does not log connected tagged logs
DT-3146
IE cookie banner shouldn't be shown on the newest version of Microsoft Edge
DT-3145
Tampere dev: Add routing support of train
DT-3144
Integrate new application gateway to Azure API management
DT-3142
Create Api Management in azure
DT-3140
Some users got certificate error in matkamonitor
DT-3139
The amount of disruptions and service alerts in the tab doesn't match the list
DT-3138
Clicking an external link on the disruption info doesn't redirect
DT-3137
Add vehicle positions API endpoint to proxy
DT-3136
URL parameters are ignored when linked from external page
DT-3135
issue 1 of 1915

Palvelun SERVICEDESKIN kautta tulleet työpyyntöjen EPIC linkki.

Description

Puhelu tulee SD:lle;

  • SD tulee reagoida ServiceDesk pyyntöihin 15 minuutin sisällä

  • SD kirjaa tiketin ITMS järjestelmään ja lähettää tekstiviestiä + sähköpostia sovitulla jakelulla

  • tekstiviestin ja sähköpostiviestin jakelu: HSL*3 + CGI*2 (PP ja SM)

Palvelutiimi reagointi SD-tiketteihin:

  • *

    Kriittinen =

    * Käyttöä estävä

  • PP, PO tai SM kirjaa tiketin Jiraan (tunnus ITMS.sta ja Epic SERVICEDESK) heti seuraavana arkia-aamuna klo 8 (jos tiketti tulee 17-8 välillä)

  • SM ja PP varmistaa että tikettiä välittömästi lähdetään käsittelemään tiimissä

  • PP seuraa etenemistä ja informoi PO:ta kun käsitelty + kirjaa Jiraan statuksen

  • *

    Vakava =

    * Käyttöä haittava

  • PP (tai PO tai SM) kirjaa tiketin Jiraan (tunnus ITMS.sta ja Epic SERVICEDESK), ja viestii asiasta PO:lle (tai hänen sijaiselleen), joka päättää otetaanko työn alle heti

  • Työaika alkaa juoksemaan kun PO pyytää että reagoidaan

  • PP seuraa etenemistä ja informoi PO:ta kun käsitelty + kirjaa Jiraan statuksen

Linkki SD prosessikaavioon: https://affectoplc.sharepoint.com/sites/HSL_Digitransit/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2FHSL%5FDigitransit%2FShared%20Documents%2FProsessikaaviot%2FPalveluprosessi%5Fv0%2E8%2Epdf&parent=%2Fsites%2FHSL%5FDigitransit%2FShared%20Documents%2FProsessikaaviot

Status

Assignee

Unassigned

Reporter

kira hellström

Components

None

Priority

Highest

Labels

None

Epic Name

SERVICEDESK